Do you want to love what you do at work? Do you want to make a difference and transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, this is the job you’re looking for.
About the Company
webook.com is Saudi Arabia’s #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue — serving some of the largest mega events in the Kingdom, with sales surpassing 2 billion.
Role Overview
The Event Operations Coordinator – Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. The role focuses on data accuracy, case tracking, and administrative follow-up to ensure the smooth functioning of anti-fraud workflows and timely resolution of cases.
Key Responsibilities
- Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets
- Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations
- Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented
- Prepare weekly and monthly fraud trends and KPI reports for management
- Track investigation volumes, SLA compliance, and review accuracy metrics
- Support daily investigations by performing manual reviews and identifying suspicious behavior
- Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up
- Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials
Requirements
- Bachelor’s degree in Data Analytics, Cybersecurity, or a related field is preferred
- 1-2 years of experience in operations, data entry, or fraud/risk support roles (ticketing experience is a plus)
- Strong organizational and documentation skills with high attention to detail
- Proficient in spreadsheets (Google Sheets/Excel) and reporting tools
- Basic understanding of fraud indicators and suspicious activity in digital systems
- Excellent teamwork and communication skills
- Ability to multitask and work efficiently under time constraints
Job Details: Full-time · On-site · Riyadh, Saudi Arabia
